How to amend your order

 

You can amend your order anytime by logging into your account and selecting ‘Recurring Order’ from the drop down menu. Here, you can view all details of your Recurring Order and make amendments like swapping, adding or removing menu items, updating your delivery address, updating your payment details and so on. 

 

You’ll need to make amendments before your order cut-off date. We’ll send you an email reminder before the cut-off date so you're able to make changes in time for your next delivery. Once cut-off has passed, any changes you make will not be processed until the following order.

 

Top tip: Add hungry@youfoodz.com to your email safe list to avoid this important info ending up in your spam folder.

 

When will payments be processed?

 

For your first order, payment will be processed immediately. For future Recurring Orders, payment is generally processed 1-3 days prior to delivery. 

 

What happens if my payment fails?

 

We’ll send you an email notification letting you know your payment has failed and your order will not be processed. But don’t worry, you can simply create a new Recurring Order and update your payment details. 

 

Can I add a discount code to my Recurring Order?

 

Yes you can! In fact, our Recurring Order offers generally give you the best discount. You must add the discount code at the time you set up your Recurring Order, to save on every order. 

 

A Recurring Order discount code will typically begin with YF-RO, followed by other dashes, numbers, and letters. This discount will be applied to your future orders, as long as the discount is still valid. 

 

What happens if an item on my Recurring Order is no longer available? 

 

When a menu item is removed, we’ll automatically replace it with a similar meal and send you an email notification letting you know about the change. You always have the opportunity to modify your order, as long as it's before the cut-off date.

 

When is my order cut-off date? 

 

Cut-off times vary depending on your delivery zone. You can view your order cut-off date by logging into your account and viewing your Recurring Order. We’ll also send you an email to remind you that the cut-off date is approaching.  

 

How to take a break 

 

Maybe you’re going on holiday or just need a break – that’s not a problem! You can change your Recurring Order frequency by logging into your account and modifying your frequency. Here, you can also cancel your Recurring Order. Easy!